Shipping policy

Shipping Policy

Last updated: 28/08/2026

Every GLORYDAYS garment is handmade in our own Leeds studio. From cutting and construction through to inspection, packing and dispatch, your order is handled directly by our small team.

We don’t hold large quantities of mass-produced stock. Each piece—including our leather garments—is individually made with care after your order is placed.

Our delivery promise

  • Handmade and dispatched from our Leeds studio
  • Every garment individually inspected before dispatch
  • Tracked UK delivery
  • DHL Express delivery for every international order
  • All international duties and taxes covered at checkout
  • No unexpected customs fees to pay when your order arrives
  • Tracking information provided for every order
  • Direct support from the team making your garment

If you have any questions about your delivery, contact us at contact@glorydaysclo.com. We’ll always provide an honest update and do our best to help.

1. Making and dispatching your order

Please allow 3–5 working days for us to make, inspect and prepare your order before dispatch.

This short production period allows us to make your garment properly and specifically for your order while avoiding the waste associated with mass production.

During particularly busy periods—including product launches, promotional events and holidays—production may take a little longer. Any extended production timeframe will be clearly displayed on our website before you place your order.

If an unexpected delay affects an order you have already placed, we’ll contact you promptly with an honest update and explain the options available to you, including cancellation and a full refund where applicable.

Production time is separate from the delivery time shown at checkout.

2. UK delivery

All UK orders are sent using a tracked service.

Shipping option Estimated delivery time Price
Royal Mail Tracked 48 2–4 working days Free
Royal Mail Tracked 24 Next working day £4.99
DPD Domestic Express Next working day £5.99

Higher-value orders may be sent using an appropriately insured service.

Delivery estimates begin once your garment has been completed and dispatched from our studio.

3. International delivery

Every international order is sent using DHL Express Delivered Duty Paid (DDP).

Shipping option Estimated delivery time Price
DHL Express DDP 1–2 working days Calculated at checkout

The total you see and pay at checkout includes all applicable import duties, tariffs and taxes. There should be no customs charges or import fees to pay when your parcel arrives.

Simply place your order, pay the complete cost at checkout and DHL will deliver it directly to you. You won’t need to pay DHL or your local customs authority separately before delivery.

The 1–2 working day delivery estimate begins once your order has been completed and dispatched. It does not include our 3–5 working day production period.

DHL Express provides end-to-end tracking, and you’ll receive your tracking information as soon as your parcel leaves our Leeds studio.

Although DHL Express aims to deliver within 1–2 working days, customs processing, remote delivery locations, public holidays and circumstances outside our control may occasionally extend the delivery time.

4. Where we deliver

We currently deliver to:

  • United Kingdom
  • Europe
  • United States
  • Canada
  • Australia
  • Selected destinations within the rest of the world

The countries and regions currently available for delivery will be shown at checkout. If your destination cannot be selected, we’re unfortunately unable to deliver there at present.

Available destinations may occasionally change because of courier restrictions, customs requirements, local regulations or circumstances outside our control.

5. No customs fees to pay on arrival

We want international delivery to be simple, transparent and free from unexpected charges.

Every international order is sent using DHL Express Delivered Duty Paid (DDP). The amount paid at checkout includes:

  • The price of your garments

  • Your selected delivery service

  • All applicable import duties and tariffs

  • Import VAT or applicable sales taxes

  • Standard customs-clearance charges

You will not be asked to pay customs duties, import taxes or standard clearance fees when your order arrives. The total shown at checkout covers the complete landed cost of your order.

This does not include additional costs caused after ordering by circumstances such as:

  • An incorrect or incomplete delivery address

  • Refusing or leaving a parcel unclaimed

  • Failing to provide information requested for customs clearance

  • Requesting redirection or redelivery

  • Storage charges caused by an avoidable delay in responding to DHL

If DHL or a customs authority mistakenly asks you to pay an import duty, tariff, tax or standard clearance charge, please contact us immediately at contact@glorydaysclo.com before making payment.

We’ll work directly with DHL to resolve it. If you have already paid a verified import charge that should have been covered by GLORYDAYS, we’ll reimburse you.

9. Delivery addresses

DHL Express requires:

  • A complete physical delivery address

  • A valid email address

  • A valid telephone number

We cannot normally deliver international orders to PO boxes, parcel lockers or addresses that DHL cannot access.

Please check that all delivery and contact information is complete and correct before placing your order.

If you notice a mistake, contact us as quickly as possible. We’ll happily update your details if your parcel has not already been dispatched.

Once an order has left our studio, we may be unable to redirect it. Additional delivery, return or redelivery costs may apply if a parcel cannot be delivered because the address or contact information supplied with the order was incomplete or incorrect.

10. Customs information

Although there are no import duties, taxes or standard customs fees to pay when your order arrives, DHL or the destination country’s customs authority may occasionally ask you to provide information needed to clear your parcel.

This may include:

  • Confirmation of your name and delivery address

  • A local tax or identification number

  • Proof of identity

  • Confirmation of the parcel’s intended use

  • Any other information legally required by the destination country

A request for information does not necessarily mean that payment is required.

Please respond promptly to any legitimate request from DHL to prevent customs delays, storage charges or the parcel being returned to us.

If you’re unsure whether a message is genuine, contact us at contact@glorydaysclo.com before responding or making any payment, and we’ll be happy to help.